Returns & Refunds Policy

At Aqara LLC, we stand behind the quality of our smart home electronics and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your technical needs.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.